As a global pharma company grew, so too did the complexity of its R&D contracting needs. Demand from R&D was straining current processes, and internal teams were struggling to avoid delays while managing multiple stakeholders and fulfilling all process requirements. Internal work had identified several issues, but no clear resolutions. The head of R&D Business Operations turned to Business Talent Group.
Our consultant—a Bioengineering PhD and former Sr. Engagement Manager at McKinsey—began by helping the company synthesize likely root causes of the strain, working with stakeholders from legal, compliance, procurement, and R&D. Then he developed a short-term remediation plan to address key pain points, identifying performance metrics and suggesting process changes.