THE BTG BLOG > BEHIND THE BUZZWORD

Behind the Buzzword: Human Cloud

what is the human cloud: wooden suspension bridge in the clouds

These days, it seems like everything is moving to the cloud—even people, if the hottest trend in HR and labor services procurement is any indication. So what’s the deal with the so-called human cloud? Find out everything you need to know about the hottest topic…

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Behind the Buzzword: Voice of the Customer

voice of the customer - voc - person ticking checkbox

Before you can improve your company’s customer experience, it helps to understand exactly what that experience is. That’s where Voice of the Customer (VOC) programs come in. VOC gives you a systematic way to gather feedback from your customers—and harness those insights to drive better…

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Behind the Buzzword: Transformation

In an era rife with disruption, the definition of transformation is, well, changing. Not sure your company can keep up? Read on to learn more about what’s in store for the future of change. What is business transformation? Transformation is about reinventing the way you…

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Behind the Buzzword: Flash Organizations

flash organizations: group of people assembling a puzzle

“Soon you’ll see huge companies with just two employees—the CEO and CIO” John Chambers, former CEO of Cisco, said in 2015. According to Stanford professors Melissa Valentine and Michael Bernstein, that future has arrived. In a recent paper, the pair took a look at so-called…

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Behind the Buzzword: Market Access

market access: man looking at prescription medication bottles in a medicine cabinet

Payer pressure is rising, and regulatory structures are growing more complex around the globe. So it’s no surprise that life sciences companies are trying to formalize the way they address these challenges. Developing comprehensive market access strategies—and creating dedicated internal teams to develop and execute…

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