5 Ways to Boost Your Customer Ratings

customer ratings - thumbs up

Today’s B2C products live and die by customer ratings. If we are looking for Italian restaurants in a new city, we read the reviews. When we order a new set of sheets on Amazon, we filter by 4+ stars. Thanks to the increased availability of…


Line it Up: Why You Need to Align Culture and Strategy

culture and strategy - lining up blocks

Not long ago, the EVP of a multinational client called us in to say that his company had recently been through an expensive strategic planning exercise with a major consulting firm. The firm left them with a detailed implementation roadmap. And though the company had…


[eBook] Digitally Connecting the Retail Supply Chain

digitizing the supply chain: bar code reader

It’s no secret that today’s consumers are demanding. Spoiled by near infinite choice, expecting to be able to purchase anything at any time, from any device or location—and at the lowest price possible—they’re putting massive pressure on retail and CPG supply chains. Promising but vague…


Re-Imagining Healthcare: A Q&A With Sundeep Karnik

healthcare transformation - Sundeep Karnik headshot

Independent consultant Sundeep Karnik is a medical doctor who built his career delivering results in the business of healthcare. In our latest expert Q&A, he talks about the trends that are shaking the health and life science industries—and what companies can do to thrive in…


What Professional Services Gets Wrong About Corporate Culture

professional services corporate culture - stack of hands

It affects productivity, employee retention, and whether or not top talent want to work for a business. It’s what drives organizational success: how colleagues act, interact, and behave. Managing workplace culture is a critical business function, yet most professional services firms just wing it. By…


Behind The Buzzword: Digital Transformation in Life Science

digital transformation in life science - man with microscope and tablet

If you’re like most life science executives, you can’t go more than a few days without reading about new technologies that are poised to disrupt your business. You may have read about competitors who are committed to “going digital.” You may even have been tasked…


Why Corporate Culture is a Board Responsibility

corporate culture - businesspeople signing documents

Corporate boards tend to focus their meetings on “the hard stuff:” compliance, budgets, risk management, financing, CEO succession planning. Not surprisingly, putting company culture onto the board’s agenda can be difficult. Boards may feel that it is not their responsibility or that it is something…


What’s The Best Way To Measure Innovation ROI?

innovation roi - lightbulbs and chalkboard

According to the Gartner 2018 CEO and Senior Business Executive Survey, respondents who believe their company is an “innovation pioneer” reached a high last year of 41 percent, up from 27 percent in 2013. Responders are taking some measure of credit for moving their organizations…


Peter Drucker Management Advice: Re-examining Corporate Performance

peter drucker management advice office buildings

On June 21, Business Talent Group co-hosted a behind-the-scenes look at the Drucker Institute’s annual Management Top 250 list with Executive Director, Zach First. The list—based on Peter Drucker management principles and hailed as the first holistic corporate ranking—examines corporate performance through 37 indicators that…


Send this to a friend